Right of withdrawal
Would you like to withdraw from an order? You can do this directly online. You will immediately receive an acknowledgement of receipt by email.
Withdraw from contractThis English translation is provided for your convenience. Only the German version is legally binding.
Information on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, have or has taken possession of the last of the goods.
To exercise your right of withdrawal, you must inform us
Ahrens Reitsport GmbH, Managing Director Katrin Lühr,
Dorfring 2,
22889 Tangstedt,
Tel.: +49 4109 252173
Fax: +49 4109 252175
Email: info@ahrens-reitsport.de
of your decision to withdraw from this contract by means of an unequivocal statement (for example a letter sent by post, fax or email). You may use the attached model withdrawal form, which is, however, not mandatory.
You can also submit your withdrawal electronically using the “Withdraw from contract” function on our website (www.ahrens-reitsport.de/en/withdraw). If you use this option, we will send you a confirmation of receipt of such a withdrawal without undue delay (for example by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we must reimburse you for all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you, and in no event will you be charged any fees for this reimbursement. We may withhold the reimbursement until we have received the goods back or until you have supplied evidence that you have sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this diminished value results from handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.
Yours sincerely
Ahrens Reitsport GmbH, represented by the Managing Director Katrin Lühr,
Dorfring 2, 22889 Tangstedt,
Tel.: +49 4109 252173
Fax: +49 4109 252175
Email: info@ahrens-reitsport.de
registered in the Commercial Register at the Local Court of Norderstedt under HRB 5082
Withdrawal form
You can withdraw from the contract directly online by using our “Withdraw from contract” function. You will immediately receive an acknowledgement of receipt with content, date and time by email.
Alternatively, you can use the model withdrawal form, although this is not mandatory: Information on the right of withdrawal and model withdrawal form (PDF)
