We keep looking after you
After-Sales Service
Repairs, alterations and care: we are here for you even after your purchase, so that your equipment accompanies you for a long time.
Our services after your purchase
We see the sale as the beginning of a long customer relationship, not the end of it.
- Repair of leather goods: boots, bridles, half chaps, belts, headcollars
- Zip replacement on riding breeches, jackets and boots
- Length alterations and adjustments: riding breeches, half chaps, jackets
- Spare parts: buckles, loops, straps, laces
- Resoling of riding boots so that your favourite boots can keep going
- Care advice so that your equipment stays looking good for a long time
Why come back to us?
We know the product that you bought from us: from the model and the manufacturer right through to the serial number. We have the right contacts with the manufacturers and we know which spare parts and care products really fit. Repairs or alterations can therefore often be carried out more quickly and more professionally with us, and usually at a much lower cost than buying new. Especially high-quality riding boots, made-to-measure bridles or favourite riding breeches deserve a second chance before they disappear into the cupboard or are thrown away. We find a solution for almost every problem.
Not bought from us? No problem
We are also happy to repair or alter equipment that you originally bought elsewhere. Simply bring your things to our shop in Tangstedt. We will take a look at the repair and give you an honest assessment of the effort involved, the costs and the chances of success. We only start work after you have given your approval. This way you always know what to expect, without any nasty surprises.
Repairs
Leather, zips, straps, buckles
Alterations
Length alterations, new stitching
Resoling
For riding boots and half chaps
Fair prices
Repair instead of buying new
Frequently asked questions
Is it worth resoling riding boots?
For high-quality riding boots, resoling is often worthwhile, because it is usually significantly cheaper than buying new and you keep your broken-in boots. Bring the boots to our shop in Tangstedt. We will honestly assess the effort and the costs and only start work after you have given your approval.
How much does a repair cost with you?
The costs depend on the damage and the material, which is why we only quote them once we have seen the item. You bring your equipment to the shop, we give you an honest assessment of the effort involved, the costs and the chances of success. We only start work once you have agreed.
How do I properly dry wet leather boots?
The best way to dry wet leather boots is slowly at room temperature and never on or under the radiator, because otherwise the leather dries too quickly and can become brittle. Stuff the boots with newspaper and change it until they are completely dry. Afterwards, care for the smooth leather with leather grease so that it stays supple.
How do I care for my bridle and leatherwork so that it lasts a long time?
Wipe bridle and leatherwork after riding, especially after sweaty sessions, with lukewarm water and a well-wrung sponge. Saddle soap is suitable for heavier dirt. Once the leather is dry again, care for it with leather grease or sparingly with leather oil. Store everything in a dry and airy place, because moisture encourages mould.
Can I get spare parts such as buckles or loops?
Yes, we can source spare parts such as buckles, loops, straps and laces. Thanks to our contacts with the manufacturers we know which parts fit your product. It is best if you bring the affected item with you to the shop in Tangstedt so that we can compare size and design directly.
Book an appointment now
Give us a call or visit us in Tangstedt.